Terms of service

TERMS OF SERVICE

Terms of Service Last Updated: 28 July 2026

1. Introduction and Acceptance

Welcome to Marley's Home ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website www.marleyshome.co.za and the purchase of products through our online store.

  • By accessing or using our website, you agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations
  • If you do not agree with these Terms, please do not use our website or services
  • These Terms comply with the Electronic Communications and Transactions Act 25 of 2002 (ECTA) and the Consumer Protection Act 68 of 2008 (CPA)

2. Company Information

  • Legal Name: Marley's Home
  • Registration Number:2025/928748/07
  • VAT Number: 9348673238
  • Physical Address: 8 Soetdoring Str, Heiderand, Mossel Bay 6500, Western Cape, South Africa
  • Email: support@marleyshome.co.za
  • Phone: +27 82 403 0447

3. Definitions

  • "Customer," "you," "your" — the person accessing or using our website and services
  • "Products" — all goods available for purchase through our website
  • "Services" — the online retail services we provide
  • "Account" — the user account you create on our website
  • "Order" — your request to purchase Products from us

4. Eligibility and Account Registration

Age Requirement:

  • You must be at least 18 years of age to make purchases on our website
  • By placing an order, you confirm that you are 18 or older

Account Creation:

  • You may be required to create an account to make purchases
  • You must provide accurate, current, and complete information
  • You are responsible for maintaining the confidentiality of your account credentials
  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorised use of your account

Account Termination:

  • We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent activity

5. Product Information and Pricing

Product Descriptions:

  • We strive to ensure all product descriptions, images, and specifications are accurate
  • Colours may vary slightly due to screen settings
  • We reserve the right to correct any errors in product information
  • Product availability is subject to change without notice

Pricing:

  • All prices are in South African Rand (ZAR)
  • Prices include VAT where applicable
  • Prices are subject to change without notice
  • The price applicable is the price displayed at the time of order placement
  • We reserve the right to correct pricing errors and will notify you if this occurs

Pricing Errors:

  • We will notify you of any pricing error discovered after your order is placed
  • You will be given the option to cancel the order or proceed at the correct price
  • A full refund will be issued if you choose to cancel

6. Orders and Payment

Placing an Order:

  • Select products and add to your cart
  • Proceed to checkout and provide delivery information
  • Review your order and select a payment method
  • Submit your order

Order Confirmation:

  • An order confirmation email will be sent to you
  • This email is acknowledgment of receipt, not acceptance of your order
  • We accept your order when we dispatch the products
  • We reserve the right to refuse or cancel any order

Payment Methods:

  • Credit/Debit Cards (Visa, Mastercard)
  • Instant EFT

Payment Processing:

  • All payments are processed securely through our third-party payment provider
  • We do not store your full credit card information
  • Payment must be received before order dispatch
  • Failed payments may result in order cancellation

Payment Security:

  • We use industry-standard SSL encryption to protect your payment information
  • We comply with the Payment Card Industry Data Security Standard (PCI DSS)

7. Order Cancellation

Customer Cancellation:

  • You may cancel your order before dispatch by contacting us immediately
  • Once dispatched, the Returns and Refunds Policy applies
  • Refunds for cancelled orders will be processed within 30 days

Our Right to Cancel:

  • We may cancel your order if products are unavailable, pricing errors occur, payment is not received, we suspect fraudulent activity, or the delivery address is incomplete or incorrect

8. Intellectual Property Rights

Our Content:

  • All content on our website, including text, graphics, logos, images, software, and designs, is our property or licensed to us
  • Protected by South African and international copyright, trademark, and intellectual property laws

Restrictions:

  • You may not copy, reproduce, or distribute our content without permission
  • You may not modify or create derivative works from our content
  • You may not use our trademarks or branding without written consent
  • You may not frame or mirror any part of our website

User Content:

  • By submitting reviews, comments, or other content, you grant us a non-exclusive, royalty-free, perpetual licence to use, reproduce, and display such content

9. User Conduct

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorised access to our systems
  • Transmit viruses, malware, or harmful code
  • Interfere with the proper functioning of our website
  • Impersonate any person or entity
  • Harvest or collect user information
  • Post false, misleading, or defamatory content
  • Violate any applicable laws or regulations

10. Limitation of Liability

We are not liable for:

  • Any indirect, incidental, special, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages arising from your use or inability to use our website
  • Third-party actions or content
  • Delays or failures due to circumstances beyond our control

Maximum Liability:

  • Our total liability to you shall not exceed the amount you paid for the relevant product

Exceptions:

  • Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under the CPA

11. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

  • Your violation of these Terms
  • Your violation of any rights of third parties
  • Your misuse of our website or services

12. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for:

  • The content or practices of third-party websites
  • Products or services offered by third parties

  • Privacy policies of third-party sites

  • Your use of third-party websites is at your own risk

13. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including:

  • Natural disasters
  • War, terrorism, or civil unrest
  • Government actions or regulations
  • Strikes or labour disputes
  • Telecommunications or internet failures
  • Pandemics or health emergencies

14. Privacy and Data Protection

  • Your use of our website is governed by our Privacy Policy, which complies with the Protection of Personal Information Act (POPIA)
  • Please review our Privacy Policy to understand how we collect, use, and protect your personal information

15. Modifications to Terms

  • We reserve the right to modify these Terms at any time
  • Changes will be effective when posted on our website with an updated "Last Updated" date
  • Your continued use of our website after changes are posted constitutes your acceptance of the modified Terms
  • For material changes, we will provide notice via email or prominent notice on our website

16. Governing Law and Jurisdiction

  • These Terms are governed by the laws of the Republic of South Africa
  • Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the South African courts

17. Dispute Resolution

Informal Resolution:

  • Before pursuing formal legal action, please contact us to attempt to resolve any disputes informally

Consumer Protection — You may refer complaints to:

  • National Consumer Commission: 0860 003 600 or www.thencc.gov.za
  • Consumer Goods and Services Ombud: 0860 000 272 or www.cgso.org.za

18. Severability

  • If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect

19. Waiver

  • Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision

20. Entire Agreement

  • These Terms, together with our Privacy Policy, Returns and Refunds Policy, and Shipping Policy, constitute the entire agreement between you and us regarding your use of our website and services

21. Contact Information

  • Business: Marley's Home
  • Email: support@marleyshome.co.za
  • Phone: +27 82 403 0447
  • Physical Address: 8 Soetdoring Str, Heiderand, Mossel Bay 6500
  • Business Hours: Monday–Friday, 09:00–18:00 (closed weekends and public holidays)

22. Electronic Communications

  • By using our website, you consent to receive electronic communications from us, including order emails, promotional materials (if you opt in), and policy updates
  • These electronic communications satisfy any legal requirement that communications be in writing

Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.