Shipping policy

Shipping and Delivery Policy Last Updated: 28 July 2026

1. Introduction

  • Marley's Home sources premium botanical accessories directly from trusted distributors
  • Standard orders have a minimum turnaround time of 7 days from payment confirmation
  • International orders may take up to 21 days depending on the supplier
  • You will receive tracking information once your order is dispatched
  • Thank you for your patience — we ensure every order is authentic and of the highest quality

This Shipping and Delivery Policy explains how Marley's Home delivers products purchased through our online store. We are committed to delivering your orders safely, securely, and in a timely manner.

2. Shipping Coverage

Domestic Deliveries:

  • All major cities and metropolitan areas
  • Suburban areas
  • Selected rural areas (delivery times may vary)

International Deliveries:

  • We currently offer international shipping to selected countries
  • Please refer to checkout for available destinations, or contact us at info@marleyshome.co.za to confirm if we ship to your location

Restricted Areas:

  • We may not deliver to certain remote locations, security estates, or PO Boxes
  • Please contact us to confirm if we deliver to your area

3. Shipping Methods and Costs

Standard Shipping — Domestic (South Africa):

  • Delivery Time: 3–7 business days
  • Cost: R280 flat rate
  • Tracking: Available

Free Shipping — Domestic Only:

  • Orders over R2,000 qualify for free standard shipping
  • Applicable to South African deliveries only
  • Tracking: Available

International Shipping:

  • Delivery Time: 7–21 business days (depending on destination and supplier)
  • Cost: R1,000 flat rate
  • Tracking: Available
  • No free shipping threshold applies to international orders

Collection Option:

  • No collection option is currently available

4. Order Processing Time

Processing Schedule:

  • Orders are processed Monday to Friday (excluding public holidays)
  • Orders placed before 13:00 are processed the same business day
  • Orders placed after 13:00 or on weekends/public holidays are processed the next business day
  • Processing time: 1–2 business days before dispatch

Peak Periods:

  • During peak periods (Black Friday, December holidays, etc.), processing and delivery times may be extended
  • We will notify you of any expected delays

5. Delivery Timeframes

Business Days:

  • All delivery timeframes are in business days (Monday–Friday, excluding public holidays)
  • Timeframes begin after your order has been dispatched, not from the date of order placement

Estimated Delivery Times:

  • Major Cities: 2–4 business days
  • Secondary Cities: 3–5 business days
  • Rural Areas: 5–7 business days

Delays:

  • Delivery times are estimates and may be affected by:
    • Distribution or stock availability issues
    • Import times (if applicable)
    • Courier availability
    • Weather conditions or public holidays
    • High volume periods
    • Incorrect or incomplete address information
    • Remote delivery locations

6. Order Tracking

Tracking Information:

  • You will receive a tracking number via email once your order is dispatched
  • Track your order via The Courier Guy's website
  • Tracking typically updates within 24 hours of dispatch

Order Status:

  • Log into your account on our website
  • Use your tracking number on The Courier Guy's tracking portal
  • Contact our customer service team for assistance

7. Delivery Process

Standard Delivery:

  • Our courier (The Courier Guy) will attempt delivery to the address provided
  • Signature may be required upon delivery
  • If no one is available, the courier will leave a collection notice
  • You will need to collect from the nearest depot or arrange redelivery

Failed Deliveries:

  • The courier will leave a notification card
  • You have 7 days to collect from the depot
  • After this period, the parcel will be returned to us
  • You will be responsible for reshipping costs for redelivery

Safe Place Delivery:

  • You may authorise delivery to a safe place at your own risk
  • Specify safe place instructions at checkout
  • We are not responsible for loss or theft once delivered to the nominated safe place

8. Delivery Address

Accurate Information:

  • Ensure your delivery address is complete and accurate
  • Include a contact phone number
  • Specify any special instructions (gate codes, unit numbers, etc.)

Address Changes:

  • Contact us immediately if you need to change your delivery address
  • Changes can only be made before dispatch
  • Once dispatched, contact The Courier Guy directly

Incorrect Addresses:

  • We are not responsible for orders delivered to incorrect addresses provided by you
  • We are not responsible for failed deliveries due to incomplete or inaccurate address information
  • Additional charges for redelivery or address corrections are the customer's responsibility

9. Signature Requirements

High-Value Orders:

  • Orders over R10,000 require a signature upon delivery for security purposes

Authority to Receive:

  • By providing a delivery address, you authorise any person at that address to receive and sign for the delivery
  • We are not responsible if the wrong person accepts delivery at the specified address

10. Delivery Issues

Damaged Packages:

  • Do not accept delivery if the package is severely damaged
  • If accepted, photograph the damage immediately
  • Contact us within 48 hours with photos
  • We will arrange collection and a replacement or refund

Missing Items:

  • Check your order confirmation to verify what was ordered
  • Contact us within 48 hours with your order number and details of missing items
  • We will investigate and resolve the issue

Lost Packages:

  • Contact us if tracking shows no movement for 7 business days
  • We will investigate with The Courier Guy
  • If confirmed lost, we will reship or refund your order

11. Multiple Item Orders

Split Shipments:

  • Orders may be shipped separately if items are in different warehouses, some items are back-ordered, or large/heavy items require specialised shipping
  • You will be notified if your order ships in multiple packages
  • Each package will have its own tracking number

12. Pre-Orders and Back-Orders

Pre-Order Items:

  • Estimated arrival dates are provided for pre-order items
  • You will be notified of any delays
  • Payment is charged when the order is placed
  • Delivery timeframes begin when the item becomes available

Back-Ordered Items:

  • We will notify you if an item becomes back-ordered after your order is placed
  • You may choose to wait or cancel that portion of your order
  • If waiting, we will provide an estimated restock date

13. Public Holidays and Non-Delivery Days

We do not deliver on:

  • Sundays
  • South African public holidays

South African Public Holidays:

  • New Year's Day, Human Rights Day, Good Friday, Family Day, Freedom Day, Workers' Day, Youth Day, National Women's Day, Heritage Day, Day of Reconciliation, Christmas Day, Day of Goodwill

Orders placed or arriving during these periods will be processed and delivered on the next business day.

14. Shipping Restrictions

Prohibited Items:

  • Items that are illegal or regulated by law
  • Hazardous materials
  • Perishable goods requiring temperature control (unless specified)
  • Oversized items exceeding courier limitations

Regional Restrictions:

  • Certain products may have shipping restrictions based on provincial regulations, size and weight limitations, or courier capabilities in specific areas

15. Customs and Duties (International Orders)

  • Customs duties, taxes, and fees are the responsibility of the recipient
  • We have no control over customs processing times
  • Delays may occur during customs clearance
  • Refusal to pay customs fees will result in return shipment at your expense

16. Shipping Insurance

Standard Coverage:

  • All shipments include basic courier insurance covering loss during transit and damage during shipping

Additional Insurance:

  • Available for high-value orders when arranged with us
  • Recommended for orders over R10,000

17. Contact Us

Customer Service:

  • Email: info@marleyshome.co.za
  • Phone: +27 82 403 0447
  • WhatsApp: +27 82 403 0447
  • Hours: Monday–Friday, 09:00–18:00 (closed weekends and public holidays)

Courier Partner:

  • The Courier Guy — www.thecourierguy.co.za

Important Notes:

  • Delivery times are estimates, not guarantees
  • We are not liable for delays caused by the courier or circumstances beyond our control
  • You are responsible for providing accurate delivery information
  • This policy should be read in conjunction with our Terms of Service and Returns Policy

Your Consumer Rights: This policy does not affect your rights under the Consumer Protection Act. For any unresolved delivery issues, you may contact the National Consumer Commission at 0860 003 600.