Shipping policy

Shipping and Delivery Policy

Last Updated: 5 December 2025

1. Introduction

Please note: We operate as a dropshipping business, sourcing premium cannabis accessories directly from trusted distributors. Standard orders have a minimum turnaround time of 7 days from payment confirmation. International products may take up to 21 days for delivery depending on the supplier. We'll keep you updated on your order status and provide tracking information once your items are dispatched. Thank you for your patience as we ensure you receive authentic, quality products

This Shipping and Delivery Policy explains how "Marley's Home" delivers products purchased through our online store. We are committed to delivering your orders safely, securely, and in a timely manner. 

2. Shipping Coverage

Areas We Ship To:

Domestic Deliveries:

We deliver to all major centers and most areas within South Africa, including:

- All major cities and metropolitan areas

- Suburban areas

- Selected rural areas (delivery times may vary)

International Deliveries:

We currently do not offer international shipping / We offer international shipping to selected countries - please contact us for availability

Restricted Areas:

We may not deliver to certain remote locations, security estates, or PO Boxes. Please contact us to confirm if we deliver to your area.

3. Shipping Methods and Costs

Standard Shipping:

- Delivery Time: 3-7 business days

- Cost: As set out by the courier  company

- Tracking: Available

Express Shipping:

- Delivery Time: 1-3 business days

- Cost: As set out by the courier company 

- Tracking: Available

- Available to major centers only

Collection Option:

- Cost: No Collection option currently available.

Shipping Cost Calculation:

Shipping costs are calculated based on:

- Delivery address

- Weight and dimensions of your order

- Selected shipping method

- The final cost will be displayed at checkout before you complete your purchase

4. Order Processing Time

Processing Schedule:

- Orders are processed Monday to Friday (excluding public holidays)

- Orders placed before 13:00pm are processed the same business day. 

- Orders placed after 13:00pm or on weekends/public holidays are processed the next business day

- Processing time: 1-2 business days before dispatch

Peak Periods:

During peak periods (Black Friday, December holidays, etc.), processing and delivery times may be extended. We will notify you of any expected delays.

5. Delivery Timeframes

Some timeframes are subject to a 14 day turnaround for order processing. 

Business Days:

Delivery timeframes are in business days (Monday-Friday, excluding public holidays).

Estimated Delivery Times:

- Major Cities: 2-4 business days

- Secondary Cities: 3-5 business days

- Rural Areas: 5-7 business days

- Express Shipping: 1-3 business days (major centers only)

Timeframes Begin:

After your order has been dispatched, not from the date of order placement.

Delays:

Delivery times are estimates and may be affected by:

- Delays due to distribution issues

- Import times if applicable

- Stock availability

- Courier availability

- Weather conditions

- Public holidays

- High volume periods

- Incorrect address information

- Remote delivery locations

 

6. Order Tracking

Tracking Information:

- You will receive a tracking number via email once your order is dispatched

- Track your order using the courier's website

- Tracking typically updates within 24 hours of dispatch

Order Status:

Check your order status by:

- Logging into your account

- Using your tracking number

- Contacting our customer service team

7. Delivery Process

Standard Delivery:

- Our courier will attempt delivery to the address provided

- Signature may be required upon delivery

- If no one is available, the courier will leave a collection notice

- You will need to collect from the nearest courier depot or arrange redelivery

Failed Deliveries:

If delivery cannot be completed:

- The courier will leave a notification card

- You have [7 days] to collect from the depot

- After this period, the parcel will be returned to us

- You will be responsible for reshipping costs for redelivery

Safe Place Delivery:

You may authorize delivery to a safe place (at your own risk):

- Specify your safe place instructions at checkout

- We are not responsible for loss or theft once delivered to the nominated safe place

8. Delivery Address

Accurate Information:

Please ensure your delivery address is:

- Complete and accurate

- Includes a contact phone number

- Specifies any special instructions (gate codes, unit numbers, etc.)

Address Changes:

- Contact us immediately if you need to change your delivery address

- Changes can only be made before dispatch

- Once dispatched, you'll need to contact the courier directly

Incorrect Addresses:

We are not responsible for:

- Orders delivered to incorrect addresses provided by you

- Failed deliveries due to incomplete or inaccurate address information

- Additional charges for redelivery or address corrections

9. Signature Requirements

High-Value Orders:

Orders over R10000 require signature upon delivery for security purposes.

Authority to Receive:

By providing a delivery address, you authorize:

- Any person at that address to receive and sign for the delivery

- We are not responsible if the wrong person accepts delivery at the specified address

10. Delivery Issues

Damaged Packages:

If your package arrives damaged:

- Do not accept delivery if the package is severely damaged

- If accepted, photograph the damage immediately

- Contact us within 48 hours with photos

- We will arrange collection and replacement or refund

Missing Items:

If items are missing from your order:

- Check your order confirmation to verify what was ordered

- Contact us within 48 hours

- Provide your order number and details of missing items

- We will investigate and resolve the issue

Lost Packages:

If your package appears to be lost:

- Contact us if tracking shows no movement for 7 business days

- We will investigate with the courier

- If confirmed lost, we will reship or refund your order

11. Multiple Item Orders

Split Shipments:

Orders containing multiple items may be shipped separately if:

- Items are located in different warehouses

- Some items are in stock and others are back-ordered

- Large or heavy items require specialized shipping

You will be notified if your order will ship in multiple packages, and each package will have separate tracking.

12. Pre-Orders and Back-Orders

 

Pre-Order Items:

- Estimated arrival dates are provided for pre-order items

- You will be notified if there are delays

- Your card will be charged when the order is placed

- Delivery timeframes begin when the item becomes available

Back-Ordered Items:

- We will notify you if an item becomes back-ordered after you place your order

- You can choose to wait for the item or cancel that portion of your order

- If you choose to wait, we'll provide an estimated restock date

13. Public Holidays and Non-Delivery Days

We do not deliver on:

- Sundays

- South African public holidays

Orders placed or arriving during these periods will be processed/delivered on the next business day.

South African Public Holidays:

New Year's Day, Human Rights Day, Good Friday, Family Day, Freedom Day, Workers' Day, Youth Day, National Women's Day, Heritage Day, Day of Reconciliation, Christmas Day, Day of Goodwill

14. Shipping Restrictions

Prohibited Items:

We cannot ship items that are:

- Illegal or regulated by law

- Hazardous materials

- Perishable goods requiring temperature control (unless specified)

- Oversized items exceeding courier limitations

Regional Restrictions:

Certain products may have shipping restrictions based on:

- Provincial regulations

- Size and weight limitations

- Courier capabilities in specific areas

15. Customs and Duties (International Orders)

[If applicable]

For international shipments:

- Customs duties, taxes, and fees are the responsibility of the recipient

- We have no control over customs processing times

- Delays may occur during customs clearance

- Refusal to pay customs fees will result in return shipment at your expense

16. Shipping Insurance

Standard Coverage:

All shipments include basic courier insurance covering:

- Loss during transit

- Damage during shipping

Additional Insurance:

For high-value orders, additional insurance may be:

- Available when arranged with the company. 

- Recommended for items over [R10 000 Amount]

 

17. Contact Us

For shipping and delivery queries:

Customer Service:

Email: info@marleyshome.co.za

Phone: +27824030447

WhatsApp: +27824030447

Hours: weekdays from 09:00 to 18:00, closed on weekends and public holidays. 

Courier Partners:

We partner with reputable courier companies including:

Currently no courier partner appointed 

- [Courier Name 1]

- [Courier Name 2]

- [Courier Name 3]

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Important Notes:

- Delivery times are estimates, not guarantees

- We are not liable for delays caused by the courier or circumstances beyond our control

- You are responsible for providing accurate delivery information

- This policy should be read in conjunction with our Terms of Service and Returns Policy

Your Consumer Rights

This policy does not affect your rights under the Consumer Protection Act. For any unresolved delivery issues, you may contact the National Consumer Commission at 0860 003 600.