Even though it will probably be finalized earlier, please allow up to 7 business days (Monday-Friday, excluding public holidays) for orders to be processed. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an email confirmation when your order has been placed, and another email with tracking information once your order has shipped.

Shipping within South Africa costs R280 per order, with free standard shipping on orders of R2,000 or more. International shipping to selected countries costs R1,000 per order, with no free-shipping threshold.

Available destinations are shown at checkout.

For shipping enquiries, contact: info@marleyshome.co.za.

Standard Shipping:

• Major cities (Johannesburg, Cape Town, Durban, Pretoria): 2-4 business days
• Other urban areas: 3-5 business days
• Rural areas: 5-7 business days

Please note that delivery times are estimates and may be affected by courier delays, weather conditions, or other unforeseen circumstances.

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the courier's website. If you have any questions about your shipment, please contact us with your order number.

We ship within South Africa and to selected international destinations. We do not ship to PO boxes. Please provide a physical street address for delivery.

To confirm whether we deliver to your location, contact: info@marleyshome.co.za.

All packages are carefully packed to prevent damage during shipping. However, if your package arrives damaged:

• Do not accept the delivery if the box is visibly damaged
• If you've already accepted delivery, contact us within 48 hours with photos of the damage
• We will work with the courier to file a claim and send you a replacement

If your package is lost in transit, please contact us and we will work with the courier to locate your package or arrange for a replacement.

Please ensure your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If the courier returns the package to us due to an incorrect address, we will contact you to arrange re-shipment (additional shipping charges may apply).

For international orders, customs duties, taxes, and fees are the responsibility of the recipient. We have no control over customs processing times. Delays may occur during customs clearance. Refusal to pay customs fees will result in return shipment at your expense.

Contact Us

If you have any questions about shipping, please contact us through our contact page or email us directly.