Contact us within seven business days of receipt to request a change-of-mind return. Items must be unused, unworn, and in their original condition and packaging with tags. Please provide proof of purchase.

Accepted change-of-mind returns receive a full refund, not store credit. No restocking fees apply.

The following items are excluded from change-of-mind returns. This list, including final-sale or opened status, is not an automatic reason to reject faulty or damaged-goods claims:

• Items marked as "Final Sale" or "Clearance"
• Gift cards and vouchers
• Downloadable digital products
• Personalized or custom-made items
• Perishable goods
• Intimate apparel, swimwear, and hygiene products (once packaging is opened)
• Products with removed or damaged tags

Defective-goods returns are accepted within six months from the date of receipt. Repair, replacement, or refund options remain available for qualifying defective goods according to the consumer's choice.

Please report a defect within seven business days of discovering it so we can help promptly. This is a request for prompt reporting, not an automatic reason to reject a later claim. Provide proof of purchase and photographs where possible.

Please include packaging, tags and labels where still available, and pack the item securely. Missing packaging, tags or labels are not automatic grounds for rejecting faulty or damaged-goods claims. We arrange free collection from the original delivery address.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order details and photographs where possible so we can investigate promptly. This is a request for early reporting, not an automatic reason to reject a later claim.

We arrange free collection from the original delivery address. For qualifying faulty or damaged goods, repair, replacement, or refund options remain available according to the consumer's choice. Where a refund is provided for a wrong or shipping-damaged item, original shipping costs are also refunded. Retain packaging, tags and labels where still available.

1. Email support@marleyshome.co.za or call +27824030447 with your order number, reason for return, proof of purchase, and photographs where applicable.
2. Wait for return authorization and collection instructions.
3. Pack the item securely. For faulty or damaged goods, include original packaging, labels and tags where still available.
4. Include your invoice and return authorization number.
5. We will arrange free collection from the original delivery address.

We arrange free collection from the original delivery address for every accepted return, including accepted international returns. International returns must comply with customs regulations.

No restocking fees apply.

Our target is to process refunds within 7–10 business days of the return request or discrepancy being reported, not from receipt of the returned item or refund approval. This is a processing target, not a guaranteed maximum.

Refunds are issued to the original payment method, not store credit. For cash payments, refunds are made by EFT.

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us.

We do not offer change-of-mind exchanges. For a different product, request a return and refund, then place a separate new order. Repair, replacement, or refund options remain available for qualifying defective goods according to the consumer's choice.

Contact Us

Email: support@marleyshome.co.za
Phone: +27824030447
Hours: Monday–Friday, 08:00–18:00. Closed on weekends.