Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about shopping at Marley's Home
Navigating Our Website
How do I search for products?
Use the search bar at the top of any page to find specific products. You can search by product name, brand (like RAW or Zengaz), category (bongs, pipes, papers), or keywords like "14mm" or "quartz".
How do I browse by category?
Click on the main menu to see all our product categories including Rolling Papers, Bongs, Pipes, Lighters, Dab Tools, and Accessories. Each category page shows all products in that group.
How do I filter products?
On collection pages, use the filter options on the left sidebar to narrow down products by price, brand, material, size, or features. This helps you find exactly what you're looking for.
How do I view my shopping cart?
Click the cart icon in the top right corner of any page to view items you've added. You can update quantities or remove items before proceeding to checkout.
How do I create an account?
Click "Account" or "Sign In" in the top menu, then select "Create Account". Having an account lets you track orders, save addresses, and checkout faster.
How do I track my order?
Log into your account and go to "Order History" to see all your orders and tracking information. You'll also receive tracking details via email when your order ships.
Can I save products to view later?
Yes! If you have an account, you can add products to your wishlist by clicking the heart icon on product pages. Access your saved items anytime from your account.
General Questions
What products do you sell?
We specialize in premium cannabis accessories including rolling papers, bongs, pipes, lighters, dab tools, and smoking essentials. All our products are carefully curated for quality and performance.
Do you ship within South Africa?
Yes! We ship to all provinces across South Africa. Shipping costs and delivery times vary by location.
How can I contact customer support?
You can reach us through our contact form, email, or social media channels. We typically respond within 24 hours during business days.
Do you have a physical store?
We are primarily an online store, which allows us to offer competitive pricing and a wider selection. Check our contact page for any updates on physical locations.
Product Questions
What is the difference between 14mm and 18mm joints?
14mm and 18mm refer to the diameter of the joint connection on bongs and accessories. 14mm is the most common size for smaller to medium bongs, while 18mm is typically found on larger pieces. Always check your bong's joint size before purchasing accessories.
What does "Male" and "Female" joint mean?
Male joints insert into female joints. Most bongs have female joints (the opening), while bowls and bangers typically have male joints (the part that inserts). Make sure your accessories match your bong's joint gender.
What is borosilicate glass?
Borosilicate glass is a high-quality, heat-resistant glass used in premium bongs and pipes. It's more durable than regular glass, resistant to thermal shock, and easier to clean.
What's the difference between quartz and titanium for dabbing?
Quartz provides superior flavor preservation and heats evenly, making it the preferred choice for flavor enthusiasts. Titanium heats up faster, retains heat longer, and is virtually indestructible, making it ideal for heavy use.
Are your rolling papers organic?
We carry both organic and standard rolling papers. RAW Organic and Pure Hemp papers are made from natural, unbleached materials with no added chemicals.
What is a percolator?
A percolator is a filtration system inside a bong that diffuses smoke through water multiple times, creating smoother, cooler hits. Common types include tree, honeycomb, and showerhead percolators.
What is an ice catcher?
Ice catchers are built-in notches in the neck of a bong that hold ice cubes, cooling the smoke as it passes through for an even smoother hit.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards, debit cards, and secure online payment methods through our checkout.
Is my payment information secure?
Yes! We use industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers.
Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. Once an order has been processed and shipped, we cannot make changes.
Do you offer bulk or wholesale pricing?
Yes! Please contact us directly for wholesale inquiries and bulk pricing information.
Will I receive an order confirmation?
Yes, you'll receive an email confirmation immediately after placing your order with all the details. If you don't receive it, check your spam folder or contact us.
Shipping & Delivery
How long does shipping take?
Delivery times vary by location within South Africa. Typically, orders are delivered within 3-7 business days. You'll receive a tracking number once your order ships.
Do you offer free shipping?
Shipping costs are calculated at checkout based on your location and order size. We occasionally run free shipping promotions - sign up for our newsletter to stay informed!
How can I track my package?
You'll receive a tracking number via email once your order ships. Use this number on the courier's website to track your package in real-time.
My package hasn't arrived. What should I do?
Please check your tracking information first. If your package is delayed or missing, contact us with your order number and we'll investigate immediately.
Do you ship to my area?
We ship to all areas within South Africa. Enter your postal code at checkout to see available shipping options and costs for your location.
Returns & Exchanges
What is your return policy?
We accept returns on unused, unopened products within 14 days of delivery. Glass products must be in original packaging. Please contact us to initiate a return.
Can I exchange a product?
Yes, exchanges are available for unused products in original condition. Contact us to arrange an exchange.
What if my product arrives damaged?
We pack all glass products carefully, but accidents happen. If your item arrives damaged, contact us within 48 hours with photos and we'll arrange a replacement or refund.
Who pays for return shipping?
Return shipping costs depend on the reason for the return. If the product is defective or we sent the wrong item, we'll cover return shipping. For change-of-mind returns, the customer is responsible for return shipping.
Product Care & Maintenance
How do I clean my glass bong or pipe?
Use isopropyl alcohol (90% or higher) and coarse salt. Shake thoroughly, rinse with warm water, and repeat if necessary. For stubborn residue, let it soak in the alcohol solution.
How often should I change my bong water?
Change your bong water after every session for the best taste and smoothest hits. Fresh water prevents buildup and keeps your piece clean.
How do I refill my Zippo lighter?
Lift the insert from the case, turn it over, and apply Zippo lighter fluid to the cotton wadding. Replace the wick and flint as needed using our Zippo replacement parts.
How do I maintain my quartz banger?
Clean your quartz banger after each use with a cotton swab while it's still warm. For deep cleaning, soak in isopropyl alcohol. Avoid overheating to prevent clouding.
How do I know when to replace my downstem?
Replace your downstem if it's cracked, chipped, or no longer creates a proper seal. A damaged downstem can affect airflow and filtration.
Age Verification
Do I need to be 18+ to purchase?
Yes, you must be 18 years or older to purchase from our store. We may require age verification at checkout or delivery.
Will I be asked for ID upon delivery?
Yes, our courier may request to see valid ID to verify you are 18 years or older before handing over your package.