How do I search for products?

Use the search bar at the top of any page to find specific products. You can search by product name, brand (like RAW or Zengaz), category (bongs, pipes, papers), or keywords like "14mm" or "quartz".

How do I browse by category?

Click on the main menu to see all our product categories including Rolling Papers, Bongs, Pipes, Lighters, Dab Tools, and Accessories. Each category page shows all products in that group.

How do I filter products?

On collection pages, use the available filter controls to narrow down products by availability and price.

How do I view my shopping cart?

Click the cart icon in the top right corner of any page to view items you've added. You can update quantities or remove items before proceeding to checkout.

How do I create an account?

Click "Account" or "Sign In" in the top menu, then select "Create Account". Having an account lets you track orders, save addresses, and checkout faster.

How do I track my order?

Log into your account and go to "Order History" to see all your orders and tracking information. You'll also receive tracking details via email when your order ships.

Can I save products to view later?

You can bookmark a product page in your browser to find it again later, or copy and save its link.

What products do you sell?

We specialize in premium cannabis accessories including rolling papers, bongs, pipes, lighters, dab tools, and smoking essentials. All our products are carefully curated for quality and performance.

Do you ship within South Africa?

Yes! We ship to all provinces across South Africa. Shipping costs and delivery times vary by location.

How can I contact customer support?

You can reach us through our contact form, email, or social media channels. We typically respond within 24 hours during business days.

Do you have a physical store?

We are primarily an online store, which allows us to offer competitive pricing and a wider selection. Check our contact page for any updates on physical locations.

What is the difference between 14mm and 18mm joints?

14mm and 18mm refer to the diameter of the joint connection on bongs and accessories. 14mm is the most common size for smaller to medium bongs, while 18mm is typically found on larger pieces. Always check your bong's joint size before purchasing accessories.

What does "Male" and "Female" joint mean?

Male joints insert into female joints. Most bongs have female joints (the opening), while bowls and bangers typically have male joints (the part that inserts). Make sure your accessories match your bong's joint gender.

What is borosilicate glass?

Borosilicate glass is a high-quality, heat-resistant glass used in premium bongs and pipes. It's more durable than regular glass, resistant to thermal shock, and easier to clean.

What's the difference between quartz and titanium for dabbing?

Quartz provides superior flavor preservation and heats evenly, making it the preferred choice for flavor enthusiasts. Titanium heats up faster, retains heat longer, and is virtually indestructible, making it ideal for heavy use.

Are your rolling papers organic?

We carry both organic and standard rolling papers. RAW Organic and Pure Hemp papers are made from natural, unbleached materials with no added chemicals.

What is a percolator?

A percolator is a filtration system inside a bong that diffuses smoke through water multiple times, creating smoother, cooler hits. Common types include tree, honeycomb, and showerhead percolators.

What is an ice catcher?

Ice catchers are built-in notches in the neck of a bong that hold ice cubes, cooling the smoke as it passes through for an even smoother hit.

What payment methods do you accept?

We accept all major credit cards, debit cards, and secure online payment methods through our checkout.

Is my payment information secure?

Yes! We use industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers.

Can I modify or cancel my order?

Please contact us immediately if you need to modify your order. You may cancel your order before dispatch by contacting us. Once dispatched, our Returns and Refunds Policy applies. For orders cancelled before dispatch, our target is to process refunds within 7–10 business days of the cancellation request. This is a processing target, not a guaranteed maximum.

Do you offer bulk or wholesale pricing?

Yes! Please contact us directly for wholesale inquiries and bulk pricing information.

Will I receive an order confirmation?

Yes, you'll receive an email confirmation immediately after placing your order with all the details. If you don't receive it, check your spam folder or contact us.

How long does shipping take?

Delivery times vary by location within South Africa. Typically, orders are delivered within 3-7 business days. You'll receive a tracking number once your order ships.

Do you offer free shipping?

Yes! We offer free standard shipping within South Africa on orders of R2,000 or more. Domestic orders below R2,000 have a flat shipping rate of R280. International shipping to selected countries costs R1,000 per order, with no free-shipping threshold. Available destinations are shown at checkout.

How can I track my package?

You'll receive a tracking number via email once your order ships. Use this number on the courier's website to track your package in real-time.

My package hasn't arrived. What should I do?

Please check your tracking information first. If your package is delayed or missing, contact us with your order number and we'll investigate immediately.

Do you ship to my area?

We ship to all areas within South Africa. Enter your postal code at checkout to see available shipping options and costs for your location.

Can I return an item if I change my mind?

Contact us within seven business days of receipt to request a change-of-mind return. Items must be unused, unworn, and in their original condition and packaging with tags. Please provide proof of purchase. Accepted change-of-mind returns receive a full refund, not store credit. No restocking fees apply.

Which items are excluded from change-of-mind returns?

The following items are excluded from change-of-mind returns. This list, including final-sale or opened status, is not an automatic reason to reject faulty or damaged-goods claims:

• Items marked as "Final Sale" or "Clearance"
• Gift cards and vouchers
• Downloadable digital products
• Personalized or custom-made items
• Perishable goods
• Intimate apparel, swimwear, and hygiene products (once packaging is opened)
• Products with removed or damaged tags

Can I exchange a product?

We do not offer change-of-mind exchanges. If you would like a different product, request a return and refund, then place a separate new order. For qualifying defective goods, repair, replacement, or refund options remain available according to the consumer's choice.

What if my product is defective?

Defective-goods returns are accepted within six months from the date of receipt. Please report a defect within seven business days of discovering it so we can help promptly. This is a request for prompt reporting, not an automatic reason to reject a later claim. Contact us with proof of purchase and photographs where possible. We arrange free collection from the original delivery address. Repair, replacement, or refund options remain available for qualifying defective goods according to the consumer's choice.

What if my order arrives damaged or incorrect?

Please contact us within 48 hours of delivery with your order details and photographs where possible, so we can investigate promptly. This is a request for early reporting, not an automatic reason to reject a later claim. We arrange free collection from the original delivery address. For qualifying faulty or damaged goods, repair, replacement, or refund options remain available according to the consumer's choice.

Do I need the original packaging, labels and tags for faulty or damaged goods?

Please include packaging, labels and tags where still available, and pack the item securely. Missing packaging, labels or tags are not automatic grounds for rejecting a faulty or damaged-goods claim. Change-of-mind returns have separate condition and packaging requirements.

Who pays for return collection, and are there restocking fees?

We arrange free collection from the original delivery address for every accepted return, including accepted international returns. No restocking fees apply. Contact us for return authorization and collection arrangements before sending an item.

When will my refund be processed?

Our target is to process refunds within 7–10 business days of the return request or discrepancy being reported, not from receipt of the returned item or refund approval. This is a processing target, not a guaranteed maximum. Refunds are issued to the original payment method, not store credit. For cash payments, refunds are made by EFT.

How do I request a return?

Email support@marleyshome.co.za or call +27824030447 with your order number, reason for return, proof of purchase, and photographs where applicable. Wait for return authorization and collection instructions, then pack the item securely. Please include your invoice and return authorization number.

How do I clean my glass bong or pipe?

Use isopropyl alcohol (90% or higher) and coarse salt. Shake thoroughly, rinse with warm water, and repeat if necessary. For stubborn residue, let it soak in the alcohol solution.

How often should I change my bong water?

Change your bong water after every session for the best taste and smoothest hits. Fresh water prevents buildup and keeps your piece clean.

How do I refill my Zippo lighter?

Lift the insert from the case, turn it over, and apply Zippo lighter fluid to the cotton wadding. Replace the wick and flint as needed using our Zippo replacement parts.

How do I maintain my quartz banger?

Clean your quartz banger after each use with a cotton swab while it's still warm. For deep cleaning, soak in isopropyl alcohol. Avoid overheating to prevent clouding.

How do I know when to replace my downstem?

Replace your downstem if it's cracked, chipped, or no longer creates a proper seal. A damaged downstem can affect airflow and filtration.

Do I need to be 18+ to purchase?

Yes, you must be 18 years or older to purchase from our store. We may require age verification at checkout or delivery.

Will I be asked for ID upon delivery?

Yes, our courier may request to see valid ID to verify you are 18 years or older before handing over your package.